Your business might have more impact if the staff providing administrative support services were managed by a single partner company – DAROM offers reception and secretariat solutions for your company specific needs.
Working with prestigious companies has helped us, along the way, to create a database from which we can select our potential candidates, able to satisfy the most rigorous of our customers. This database is actualized on a daily basis.
The Internal Reception / Secretariat / Protocol Service provides the following:
- Front desk reception
- Mail directing (internal and external mail)
- Receiving calls and directing them
- Hosting the visitors.
Internal mail: represents the receiving and transmitting of the mail, envelopes and packages towards the company’s departments by the secretaries who can do this along with the receptionists.
Call Center Service is the service focused on taking over and directing the calls towards the concerned departments in order to solve the problems. This services can be used to solve internal issues (Eg. The employees signaling various technical problems inside the company), but also external ones in order to enhance the company’s reputation and its relationship with the customers (public relations by phone).
And so, even when the economical market is reducing its volume, companies can find ways of developing their business and prospering by capitalizing their most important resource: their customers.
Customer oriented companies admit the importance of the call center both in the company’s processes, the organizational culture and in the used technology also.
The call center is an activity through which a company shows it cares, through the internal call center, about its employees, through the external one, about its customers, and through both of them, about its reputation and image. The external call center operator can become the company’s image in the eye of the customer, therefore the importance of having such a service is crucial.
DAROM offers an efficient, professional, customer service with trained staff, adapted to the needs of your company.
Recruitment and Selection
Our working with prestigious companies has helped us, along the way, to create a database from which we can select our potential candidates, able to satisfy the most rigorous of our customers. This database is actualized on a daily basis.
We base our activity on the following guidelines:
- Picking various recruitment sources;
- Using a recruiting strategy and methodology according to the job description.
It is realized depending on the job description and on the customer’s requests as well, based on a specific methodology. The levels of this process are:
- Interviewing and testing the candidate(candidate evaluation)
- Presenting the candidates
- Negotiating the hiring conditions
- Follow up to see the way the new employees are integrating in the new company.
Along these Human Resources services we can also provide:
- Insuring the activity regarding Work security and health
- Insuring the activity regarding Emergency situations (PSI)
DAROM offers you a team of Human Resources specialists which will deal with multiple legal aspects involved with the recruitment process. Outsourcing these services towards our company we offer a great time and money economy for your company.